Refund Policy

Toolkits and downloadable materials are delivered as editable files you keep, so the window is short and firm: request a full refund within 14 days of purchase and we will issue it. Access to any linked files ends once the refund is processed.

Tell us what did not work so we can improve it. You do not owe us a long explanation.

Books are sold and fulfilled by Amazon. Returns and refunds for a book order follow Amazon's return policy, not this one.

• Reschedule or cancel a single session at no cost with at least 24 hours notice.
• Cancel a package before the first session and it is refunded in full.
• Once a package has started, we refund the sessions you have not yet used, at the single session rate.
• A session missed without notice, or cancelled inside 24 hours, counts as delivered and is not refunded.
• Packages are valid for 12 months from purchase. Unused sessions after that are not refundable, though we will always try to find you a date first.

Cancel before the second session and we refund what you paid, less the value of the sessions already delivered. After the second session the place is held for you for the full run of the cohort and is not refundable. If you cannot continue, you may transfer your place to a colleague at no charge.

These run under a signed agreement, and the cancellation terms in that agreement apply. A deposit reserves dates that we then decline other work for, so it is not refundable once those dates are confirmed. If you need to move a confirmed date, tell us as early as you can and we will reschedule at no extra fee where the calendar allows.

Email [email protected] with the name on the order, the purchase date, what you bought and one line about why. We reply within 2 business days and confirm the outcome in writing.

Refunds go back to the card or account used for the original payment. Once we issue a refund, most banks take 5 to 10 business days to show it. We do not refund to a different person or account.

If you think a charge is wrong, contact us before raising it with your bank. We can almost always resolve it faster than a chargeback, and a chargeback filed while we are still working on your request may delay the refund.

We may update this policy. The version in force on the day you bought is the one that applies to that purchase.

To request a refund, or if you have questions about this Refund Policy, contact us at [email protected].